UI/Support

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Every once in a while, you may need help using aspects of space.

In World Access to Support

When you are in world, you can click on the question mark at the bottom of the screen in the right hand corner to bring up the support center window.

Supportcenter.jpg


Knowledge Base

The knowledge base is full of information from how to move around to how to earn currency.

You can click on the categories to see related information.


Request Support

From the support center window, you can click on the Request Support tab.

If you can't find the right information in the knowledge base, you can click on request support to ask for certain information, or to report any problems you have having.

Enter a title for the issue you having, and describe the problem.

Once you have done this, you can click on Submit Help Request.

One of the team will get back to you as soon as possible.


Requestsupport.jpg


Support Tickets

The quickest and best way to get help is to send a support ticket to the space team. You can do this by going to Support Sine Wave Entertainment.

Once on the page, you can log in with your space account details, and create a new support ticket by clicking here:


Newsupportticket.jpg


When the submit ticket page comes up, fill in all the details and describe the problem you are having. You can also attach files if you need to attach things such as screenshots.

Once you have filled in all of the information, you can click on submit.


Ticket Status

You can view your ticket status by clicking here on the home page:


Ticketstatus.jpg


Forum

You can also go to the Forum to get support from the space team and other space users. The forum is a great way of helping other users too!