Superior experiences of communication have been enabling in the sense that the service Goe-5549 Technical Information customers felt supported and much better in a position to manage their illness. Also informing this was the need for more and superior data to help assistance therapy possibilities. Therefore service customers have been asked no matter if they discussed the times after they had not followedGibson et al. BMC Psychiatry 2013, 13153 httpwww.biomedcentral.com1471-244X13Page eight ofinformed about option treatments, much more data about the long term effects of medication, and details concerning the effects of taking medication although pregnant "Independent, unbiased facts about my medication and other attainable treatments" (P3) "Information about long term consequences in the medications" (P10) "Access to research about my medication and pregnancy" (P9) On the other hand, even though creating informed choices was perceived as crucial and offering facts element of the role from the healthcare expert, there was also a clear want for emotional help, like stability of care, which informed the subtheme `Supporting the person'. There were a substantial quantity of constructive experiences of help from healthcare providers "My psychiatrist is great with email access and I have her mobile number" (P15) "I have had excellent assistance from my GP and realize that I could get in touch with him anytime and he would aid in any way he could" (P33) "I have access to different types of assistance when I need it and also touch base with experts to check all is ok. I know I can ring my care co-ordinator whenever I want to" (P37) Other folks described mixed experiences or maybe a want for enhanced therapeutic help "CPN extremely supportive.Ich they felt trusted to produce their own decisions, or appeared to trust themselves to produce the selection "When the ground guidelines had been established with my recent GP, it was discussed that I could improve or reduce (by a small amount) my medication as and when required" (P33) "the medication dosage works and I see no cause to transform as I am not taking also much" (P8) Exactly where service customers had discussed their nonadherence, this had in a number of instances resulted in a good outcome "my psychiatrist is going to assessment my anti d [epressant]" (P7) "Slow release anti-depressant prescribed. So I only want to take it when a day" (P3) Having said that, in other situations there had been blocks to communication, or communication resulted inside a damaging outcome "I told the Dr the symptoms but wasn't honest about what medication I was taking significantly less of" (P18) "They were not prepared to listen to the prescription mess up that had occurred and just said I had decided to quit taking meds myself" (P37) "I was `bullied' into taking a unique medication" (P35) The wish for much more and better information to help support remedy alternatives incorporated wanting to beTherapeutic supportSubthemes `Enabling and disabling communication'; `Supporting the person' The function of the therapeutic connection featured in service user accounts in a number of ways, analysed under the theme `Therapeutic support' using the subthemes `Enabling and disabling communication' and `Supporting the person'. Good experiences of communication had been enabling within the sense that the service users felt supported and better in a position to manage their illness.